FAQ

How do I place an order?
Online ordering is not currently available through shoplvc.com. Please call 1-866-460-5582 to place your order. Our customer service hours are MondayFriday, 9:00am–5:00pm EST.

What is your turn-around time?
Proofs: Proofs are e-mailed between 24 and 48 hours (business days) of Luscious Verde's receipt of your complete order.

Orders: Orders ship from Luscious Verde within 7 to 10 business days of receipt of your order (if "no proof" is indicated) or from receipt of your proof approval (excluding UPS holidays). Shipping time will take 3 to 5 business days with standard ground shipping. Upgraded shipping is available.

Are you in a hurry?
We offer two rush services.

Guaranteed 3-Day Rush: The fee is $150. Your order is guaranteed to ship within three business days of Luscious Verde receiving your completed order and/or final proof approval. If order or final proof approval is not received before 11 a.m. EST, counting of rush days begins the next business day.

Guaranteed 5-Day Rush: The fee is $100. Your order is guaranteed to ship within five business days of Luscious Verde receiving your completed order and/or final proof approval. If order or final proof approval is not received before 11 a.m. EST, counting of rush days begins the next business day.

What if I am interested in purchasing a Luscious Verde product that I do not see on ShopLVC.com?
We certainly hope that you love the luxury, couture announcements, invitations and stationery that you see featured here on this site. For the full breadth of the Luscious Verde invitation line, we encourage you to go to one of our professional stationery retailers.

If you are shopping for Truly Custom Stationery (the exclusive level of boutique, custom design that we at Luscious Verde are so passionate about), we highly recommend contacting one of Luscious Verde's dedicated, professional stationery retailers, who would be more than happy to help you with the thousands of different design options that we offer. A complete listing of our dealers can be found here.

Will my card look exactly like it does on the screen?
No, your order will look slightly different for two reasons. Although every effort is made to provide an accurate depiction of ink and paper colors, the appearance on the website vs. a .pdf proof vs. the finished printed piece will vary due to differences in monitor and printer color calibrations.

What do you recommend for photo printing?
You can upload a .jpeg or a .tiff file.  It should be at least 300 dpi.  The maximum dimensions should not exceed 2800 pixels (height) x 2800 (width)/9.33 inches x 9.33 inches at 300 dpi.

Can I get a sample of your product before I order?
Yes, sample packs of our cards are available for order.