Ordering Options

Do you have design experts to help me choose products?
 
Yes! We have trained Design Associates to answer all of your questions and to assist you in finding the perfect stationery for your special occasion. We can be reached at 1-866-460-5582 or customerservice@shoplvc.com between 9:00am – 5:00pm EST Monday-Friday.
 
I don't see the Luscious Verde product I was looking for on the shoplvc website. What do I do?
 
We certainly hope that you love the luxury, couture announcements, invitations and stationery that you see featured here on www.shoplvc.com.  But if you are looking for the exclusive level of boutique, custom design that we at Luscious Verde are so passionate about, we highly recommend you contact one of Luscious Verde's dedicated, professional stationery retailers. They will be more than happy to help you with the thousands of different design options that we offer. A complete listing of our dealers can be found at http://www.lusciousverde.com/find_a_store
 
Can I get a sample of your product before I order?

Yes, sample packs of our cards are available for order. Each pack of samples contains a random assortment of 3 of our favorite designs, plus 1 lined envelopes.

Do you offer a discount for large quantity orders?
 
Please e-mail or call a customer service representative to discuss quantities over 500 pieces on a case-by-case basis.
 
What happens after I place an order?
 
Luscious Verde Cards reviews your order for completeness and accuracy. If requested, you will receive a proof of your order within 1-3 business days. Once you've placed your order and/or accepted your proof, your order will enter the queue for production.
 
Will I see a proof of my order before printing?
 
If requested when placing your order, you will receive a proof by e-mail within 1-3 business days. Please review your proof for accuracy and completeness. We highly recommend showing your proof to other people as oftentimes one cannot see our own errors. 
 
If you do not request a proof, your order will immediately begin processing and you will not receive a proof.
 
How do I make changes to my order once I have seen a proof?
 
Reply to the e-mail that we sent you with your .pdf file proof attached. Include very specific instructions about what you would like changed on your order. Or, e-mail our customer service department at customerservice@shoplvc.com and make sure to include a reference to your Luscious Verde order number in the e-mail.
 
How do I approve my proof?
 
Reply to the e-mail that we sent you with your .pdf file proof attached. Indicate that your order is "approved as is" or "approved with the following changes." 
 
How do I check the status of my order?
 
If your order has shipped, you will receive an e-mail from UPS with a tracking number. If you have not received notification that your order has shipped, please e-mail customerservice@shoplvc.com and ask for a status update on your order number, or call us at 1-866-460-5582.
 
How long will it take to receive my order?
 
Orders ship from Luscious Verde within 7 to 10 business days of receipt of your order (if "no proof" is indicated) or from receipt of your proof approval (excluding UPS holidays). Shipping time will take 3 to 5 business days with standard ground shipping. Upgraded shipping is available, please see rates under “shipping."
 
Luscious Verde also offers both 3-day and 5-day rush services. These options are available for a fee and can be chosen during the online checkout process.  

Guaranteed 3-day Rush: The fee is $150.00. Your order is guaranteed to ship within 3 business days of Luscious Verde receiving your completed order and/or final proof approval. If your order or final proof approval is not received before 11 a.m. EST, counting of rush days begins the next business day.

Guaranteed 5-day Rush: The fee is $100.00. Your order is guaranteed to ship within 5 business days of Luscious Verde receiving your completed order and/or final proof approval. If your order or final proof approval is not received before 11 a.m. EST, counting of rush days begins the next business day.

How do I update or change my order?
 
We are sorry, but our automated system does not allow for any changes to shipping method, quantity, design template, design format, or envelope/label options once your order has been confirmed. If you require any of these changes, we suggest that you cancel your order and place a new order immediately. Please see “Cancellation of Orders” below. 
 
Changes to text and photos can be made after your order has been placed and before you have approved your proof. You will have the opportunity to make changes to these items once – when you receive an e-mail stating that your proof is ready for review. After you approve your proof we will no longer be able to change any aspect of your order.
 
Can I order by phone?

Luscious Verde cards does not accept orders by phone.

What is the return policy?

Because of the personalized nature of our products, we are unable to accept returns. Because of this, we take great care to ensure the accuracy of each order before printing.

Can I cancel my order?

If you decide to cancel your order before our designers have created your proof, we are happy to refund your purchase minus a $25 processing fee. If you decide to cancel your order after our designers have created your proof, we are happy to refund your purchase minus a cancellation fee of $50. Once you approve your proof, we are unable to change your order. While we can’t refund your purchase, we will assist you with a discounted reorder.

What if there is an error on my order?

If you are unhappy with your purchase for any reason, contact us within 14 days of receiving your order and we will be happy to arrange to reprint your order. Of course, if the error was ours, we will reprint the order at no cost to you. Please contact us as soon as possible at customerservice@lusciousverde.com so we can assist you.

Who do I contact if my order is wrong or there are missing items?

Please contact us at customerservice@lusciousverde.com if there are issues with your order. Rest assured that we are committed to your 100% satisfaction with our products.

What do I do if my order arrives damaged?

First, you MUST save all original packaging to process a shipping damage claim. Next, contact us at customerservice@lusciousverde.com and we will initiate a damage claim with our shipper. The shipper will be picking up all of the original packaging and the damaged product from you. Lastly, your order will be reprinted and reshipped to you A.S.A.P.