Returns and Cancellation Policy
Because of the personalized nature of our products, we are unable to accept returns. Because of this, we take great care to ensure the accuracy of each order before printing.
Cancellation of Orders
If you decide to cancel your order before our designers have created your proof, we are happy to refund your purchase minus a $25 processing fee. If you decide to cancel your order after our designers have created your proof, we are happy to refund your purchase minus a cancellation fee of $50. Once you approve your proof, we are unable to change your order. While we can’t refund your purchase, we will assist you with a discounted reorder.
If you are unhappy with your purchase for any reason, contact us within 14 days of receiving your order and we will be happy to arrange to reprint your order. Of course, if the error was ours, we will reprint the order at no cost to you. Please contact us as soon as possible at email@example.com so we can assist you.
Who do I contact if my order is wrong or there are missing items?
Please contact us at firstname.lastname@example.org if there are issues with your order. Rest assured that we are committed to your 100% satisfaction with our products.
What do I do if my order arrives damaged?
First, you MUST save all original packaging to process a shipping damage claim. Next, contact us at email@example.com and we will initiate a damage claim with our shipper. The shipper will be picking up all of the original packaging and the damaged product from you. Lastly, your order will be reprinted and reshipped to you ASAP.